acv77 Privacy Policy
How your personal information is collected, stored, and kept secure — acv77's full privacy policy is presented here in detail.
acv77 is a trusted online gaming platform that provides safe and transparent services for users in Bangladesh. This Privacy Policy ("Policy") tells you how acv77 collects, uses, shares, and protects your personal information. By using our website or services, you agree to the terms of this Policy. Please read the full policy carefully.
1 Scope of Information Collection
We collect various types of information during account registration and use of services at acv77. The types of information are described in detail below.
1.1 Information You Provide Directly
When you register on our platform or fill out a form, the following information may be collected:
- Full name and date of birth
- Email address and contact information
- Copy of national identity card or passport (for identity verification)
- Financial transaction information (bKash, Nagad, Rocket, Upay account numbers)
- Your preferred language and communication method
1.2 Automatically Collected Information
Some information is collected automatically when you visit our website:
- IP address and device type
- Browser type and version
- Pages visited and time spent on the website
- Information from cookies and similar tracking technologies
- Log data and internet connection information
1.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may collect information about you from trusted third parties. This information is used only for lawful purposes and is subject to strict protection measures.
2 Purpose of Information Use
acv77 uses collected information only for legitimate purposes. We use your information for the following reasons:
2.1 Service Operation and Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳1,000)
- Activating bonuses and promotions
- Providing customer service and support
- Improving platform quality and security
2.2 Legal and Regulatory Obligations
- Identity verification and age confirmation (for users aged 21+ only)
- Anti-money laundering and fraud detection
- Ensuring responsible gaming
- Complying with applicable laws and regulations
2.3 Communication and Marketing
With your consent, acv77 may share information with you about new offers, promotions, and service updates. You may opt out of these communications at any time.
3 Cookie Policy
Cookies and similar technologies are used on the acv77 website to help improve your browsing experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse patterns of platform usage.
3.2 Cookie Control
You can accept or reject cookies through your browser settings. Please note that disabling cookies may limit some functionality of the platform.
4 Information Sharing and Disclosure
acv77 never sells your personal information to third parties. However, we may share information in certain circumstances:
4.1 Service Provider Partners
We work with trusted service providers to handle activities such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and customer service. These partners may only use information for specified purposes and are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may disclose information to comply with court orders, lawful requests from government authorities, or requirements of applicable law. In such cases, we always provide only the minimum information necessary.
4.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. If such a change occurs, we will notify you in advance and existing privacy protections will be maintained.
5 Data Security Measures
acv77 applies industry-standard technical and organisational measures to protect your personal information. Our security framework consists of the following elements:
- All data transfers are secured through SSL encryption technology.
- Information stored on servers is kept in encrypted format.
- Access controls — only authorised staff can view sensitive information.
- Regular security audits and vulnerability assessments are conducted.
- Automated monitoring systems are active to detect suspicious activity.
- Two-Factor Authentication is available.
No security measure is completely risk-free. Even so, acv77 is committed to ensuring the highest standard of protection. If a security issue is identified, we will notify you in a timely manner.
6 Data Retention Period
acv77 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active account data: for the full duration that the account remains active.
- Inactive or closed account data: up to five (5) years from the date of closure.
- Financial transaction records: seven (7) years in accordance with applicable law.
- Identity verification documents: five (5) years after account closure.
Once the specified retention period has passed, data is securely deleted or converted into an anonymised form.
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right of Access
You may request a copy of your personal information that we hold.
7.2 Right to Rectification
If your information is incomplete or incorrect, you may request a correction. acv77 will make the correction within a reasonable time.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. In such cases, we will immediately stop that use.
7.5 Right to Data Portability
You may request your information in a standard format and ask for it to be transferred to another service.
To exercise these rights, email [email protected] or contact our 24/7 live chat.
8 Protection of Minors
acv77 strictly prohibits providing services to minors (persons under 21 years of age). Age is verified at the time of registration and we do not knowingly collect any information from minors. If a person registers using false information and is subsequently found to be a minor, their account will be closed immediately and the collected information will be deleted.
9 International Data Transfers
Our service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate protection measures are in place at the destination. For international transfers, we follow standard contractual clauses and approved protection mechanisms.
10 Changes to This Policy
acv77 reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:
- A notice will be published in a prominent place on the website.
- A notification will be sent to your registered email address.
- You will be informed of the changes when you log in.
Continued use of the platform after changes have been made will be considered acceptance of the new policy. You are advised to check this page regularly.
11 Responsible Gaming and Data Protection
As part of acv77's responsible gaming programme, we monitor user gaming behaviour. This information is used solely for the purpose of providing support to users who may have a gambling problem. This information is not shared with any external party without the user's consent.
To set gaming limits or request self-exclusion, visit the Responsible Gaming page.
12. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team will respond to your request within working days.